Jonathan Farrington — Page 49 — CEO, Editor, Author, Keynote Speaker, Customer Experience Evangelist, Sales Futurist

“Above all, I want to work with a manager from whom I can learn.”

01.12.2016 by Jonathan Farrington //

Let’s face it, nothing is more important to people than their OWN success. The development of our people is not something to ignore or leave to training departments. The responsibility is ours. We must make sure our people have the right knowledge, skills and attitudes to do their jobs and to do them well. Development […]

Brick Walls and Customer Focus

01.05.2016 by Jonathan Farrington //

One of the most obvious reasons you should be building brick walls around your existing clients is to reduce the impact of aggressive competitor activity: Whilst you are off flirting with seemingly more attractive and exciting new opportunities, your competitors will be targeting your “home base” The motivation to do this should be strong. To […]

How to Manage Your Key Accounts More Effectively

“Most companies are looking for ways to manage their most important business relationships more effectively and more efficiently. It is not easy to do, and it is not always enjoyable to do, but when a key account works well, it is extremely satisfying. Key Account Management is a broad subject and this paper is designed to help make the management of key accounts easier, more effective and dare I say, more enjoyable …” Read Here