Every time we communicate with another person – by whatever means – it is an opportunity. Opportunity to do what? An opportunity to demonstrate our professionalism; our knowledge; our rapport building skills; our commercial bandwidth; our empathy; our personality; our warmth? There are so many communication mediums open to us today: The telephone is still with us […]
How High is Your “Customer Turnover”?
It’s interesting that we regularly read articles or comments about high levels of staff turnover, but it is very rare to discover any commentary about “customer turnover”. It is almost as if it is a taboo subject, that there is shame or embarrassment attached to it… Why? I suppose it is an admission of failure. […]