Some researchers prefer to move the focus away from the leader altogether and to examine instead what makes others prepared to follow these individuals. In 1988, an important article published in the Harvard Business Review, entitled “In Praise of Followers” began to shift attention away from the machismo of leadership to the less glamorous side […]
Today, More Than Ever, Managing Is All About Motivating
Don’t be under any illusion that right now, you absolutely have to give motivation priority. Don’t be mistaken, motivation makes a difference – a big difference. People perform better when they feel positive about their future. They are emerging from a place defined by fear, uncertainty and insecurity. You must: Recognize that active motivation is […]
A Picture of Tomorrow’s Leaders – The Next Generation
Leadership was once about hard skills, such as planning, finance and business analysis. When command and control ruled the corporate world, the leaders were heroic rationalists who moved people around like pawns and fought like stags. When they spoke, the company employees jumped. Now, if the gurus and experts are right, leadership is increasingly concerned […]
Customer Experience Management – Sustaining Symbiotic Value
Client loyalty can eventually span a lifetime, but to make it more attainable, we should take it one step at a time. Whatever situation we’re in, good or bad, we must ask ourselves what we refer to as the Loyalty Question: “What am I doing right now that will make the customer come back the […]
The Obvious Benefits of Taking A Team Approach
According to recent research it has been suggested that team selling increases your chances of closing a deal by more than 250% compared to selling solo. Team selling brings people together from across the organization and externally, with each playing a role within the sales process. This collaboration enables us to populate the team with “specialists,” […]
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